Refund policy
TURBO RACEGEAR — EXCHANGE, RETURN & REFUND POLICY
Effective Date: May 2026 | sales@turboracegear.com
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1. POLICY OVERVIEW
At Turbo Racegear, we take pride in delivering premium-quality motorcycle gear crafted with precision and care. We understand that fit matters enormously in riding gear, and we want every customer to ride with confidence and comfort. This policy governs all exchanges, returns, and refunds for purchases made on turboracegear.com.
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this Exchange, Return & Refund Policy in full. This policy forms a binding part of our Terms of Service.
⚠️ IMPORTANT: All exchange and return requests must be initiated within 7 calendar days of the confirmed delivery date. Requests submitted after this window will not be accepted under any circumstances.
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2. EXCHANGE & RETURN ELIGIBILITY
2.1 — Items Eligible for Exchange or Return
ALL of the following conditions must be met for an item to qualify:
- The request is submitted within 7 calendar days of the confirmed delivery date.
- The item was purchased at full price (not on sale or at a discounted rate).
- The item is completely unworn, unwashed, and unaltered.
- The item retains all original tags, labels, and packaging.
- The item shows no signs of use, odor, dirt, scuffs, scratches, or damage.
- The item is not a custom, personalized, or made-to-order product.
2.2 — Items NOT Eligible for Exchange or Return (Final Sale)
🚫 Custom & Personalized Items — Any suit or jacket ordered with custom colors, graphics, logos, name printing, or made-to-specific measurements is a FINAL SALE. No exceptions.
🚫 Sale & Discounted Items — Any item purchased at a reduced price, during a promotional period, or using a discount code is FINAL SALE and cannot be returned or exchanged.
🚫 Worn, Used, or Damaged Items — Items showing any signs of wear, odor, alteration, or damage are not eligible.
🚫 Items Returned Without Prior Authorization — Items sent back without contacting us first will be refused and returned to the sender at their own cost.
🚫 Items Returned After the 7-Day Window — Requests initiated more than 7 calendar days after the confirmed delivery date are automatically ineligible.
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3. EXCHANGE PROCESS — STEP BY STEP
To initiate an exchange, customers must follow these steps in order. Failure to follow this process may result in your request being denied.
Step 1 — Contact Us Within 7 Days
Email sales@turboracegear.com within 7 calendar days of receiving your order. Include your order number, the item(s) you wish to exchange, and the reason for the exchange.
Step 2 — Receive Authorization
Our team will review your request and send you an Exchange Authorization confirmation with return instructions. Do NOT ship any items until you have received written authorization from us.
Step 3 — Pay the Exchange Shipping Fee
You will be directed to our website to pay the applicable exchange shipping fee (see Section 4). This fee covers the cost of returning your item to us and shipping the replacement item back to you.
Step 4 — Ship Your Item Back
Securely package and ship your item using the instructions provided. The item must be shipped within 5 days of receiving authorization. We strongly recommend using a trackable shipping service. Turbo Racegear is not responsible for items lost in transit.
Step 5 — Inspection & Dispatch
Once we receive your returned item, our quality team will inspect it within 2–3 business days. If the item passes inspection (unworn, undamaged, all tags intact), we will dispatch your replacement item. If the item fails inspection, it will be returned to you and no exchange will be processed.
⚠️ NOTE: Exchanges are for size adjustments only. We do not exchange items for a different product, color, or style.
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4. EXCHANGE SHIPPING FEES
Because Turbo Racegear provides FREE shipping on all original orders, the customer is responsible for the exchange shipping fee. This fee covers both the return of the original item and the shipment of the replacement item. Exchange shipping fees are non-refundable.
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PRODUCT TYPE | FEE | COVERS
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Leather Motorcycle Suit | $269.00 | Return + Reship
Motorcycle Jacket | $139.00 | Return + Reship
Custom / Personalized | ❌ N/A | Final Sale
Sale / Discounted Items | ❌ N/A | Final Sale
──────────────────────────────────────────────────
If a customer requires a second exchange after receiving their first replacement, a new exchange fee will apply.
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5. RETURN & REFUND POLICY
5.1 — Eligible Returns
Full-price, unworn, unaltered items in original condition may be returned within 7 days of delivery for a refund. All conditions in Section 2.1 must be met. Custom items and sale items cannot be returned or refunded under any circumstances.
5.2 — Refund Options
Upon successful inspection of the returned item, customers may choose one of the following:
- Original Payment Method Refund — The purchase amount will be refunded to your original credit/debit card or payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
- Store Credit — Customers may opt for store credit equal to the full purchase amount, applicable to any future order on turboracegear.com. Store credit does not expire.
⚠️ The exchange shipping fee paid by the customer is non-refundable in all cases.
5.3 — Return Shipping Costs
Since Turbo Racegear provides free outbound shipping on all orders, customers are responsible for all return shipping costs. We recommend using a trackable shipping method. Turbo Racegear is not responsible for items lost or damaged during return transit.
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6. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
In the rare event that you receive an item that is defective, damaged during transit, or materially different from what you ordered, please contact us at sales@turboracegear.com within 7 days of delivery with the following:
- Your order number.
- Clear photographs of the defect, damage, or incorrect item.
- A written description of the issue.
Our team will review the evidence and, if the claim is verified, we will send the correct or replacement item to you at no additional cost. In cases of verified manufacturing defects or shipping damage, the return shipping label will be provided by Turbo Racegear.
⚠️ Photo evidence is required for all defective or incorrect item claims. Claims submitted without documentation cannot be processed.
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7. CUSTOM & PERSONALIZED ORDERS — FINAL SALE
All custom-made and personalized products — including suits and jackets with custom colors, graphics, name embroidery, logo printing, or made-to-measure specifications — are manufactured exclusively for the individual customer upon order placement.
🚫 Custom and personalized items are strictly FINAL SALE. They cannot be returned, exchanged, or refunded under any circumstances, including sizing issues. Customers are strongly advised to consult our size chart and contact our support team before placing a custom order.
By placing a custom order, the customer confirms that they have reviewed all specifications, measurements, and design details and accepts full responsibility for the order as submitted.
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8. SALE & PROMOTIONAL ITEMS — FINAL SALE
Items purchased during sale events, promotional campaigns, or with the use of discount codes are eligible for 7 days exchange.
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9. DISPUTE & CHARGEBACK POLICY
Turbo Racegear is committed to resolving all customer concerns quickly and fairly through direct communication.
9.1 — Our Resolution Commitment
We are available 24/7 via:
- Email: sales@turboracegear.com
- Facebook Messenger: m.me/TurboRaceGear
We aim to respond to all inquiries within 24 hours and resolve legitimate complaints within 3–5 business days.
9.2 — Chargeback Consequences
A chargeback is a process by which a customer asks their bank to forcibly reverse a transaction. Chargebacks should only be filed in cases of genuine unauthorized fraudulent transactions — meaning a transaction you did not authorize at all.
🚫 Filing a fraudulent or false chargeback — including claims of "item not received" when tracking confirms delivery, or "item not as described" for items accurately represented on our website — constitutes payment fraud and may result in legal action.
In the event of any chargeback, Turbo Racegear will submit comprehensive evidence to the payment processor, including:
- Order confirmation and invoice records.
- Full shipping and tracking information confirming delivery.
- All customer communications, including emails and chat logs.
- Photographic evidence of the item shipped.
- This policy, which was agreed to at checkout.
- Product listings, photographs, and size charts relevant to the order.
Customers found to have filed a false chargeback after receiving their item will be permanently banned from turboracegear.com and may be reported to relevant fraud prevention agencies.
⚠️ If you have a genuine concern about your order, please contact us first. We will always work with you to find a fair resolution within the bounds of this policy.
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10. SHIPPING & DELIVERY
10.1 — Outbound Shipping
Turbo Racegear provides FREE express shipping on all standard outbound orders. Custom orders may have an extended production period communicated at the time of purchase.
10.2 — Delivery Timeframes
Delivery times may vary depending on your location, customs processing (for international orders), and carrier conditions. Turbo Racegear is not responsible for carrier-caused delays once a tracking number has been issued.
10.3 — Tracking
A tracking number will be emailed to you once your order ships. It is the customer's responsibility to monitor their shipment and be available for delivery.
🚫 Turbo Racegear is not responsible for items marked as delivered by the carrier. If you believe an item was stolen after delivery, please contact your local postal authority and file a police report.
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11. CONTACT US
For all exchange, return, refund, or general inquiries:
- Email: sales@turboracegear.com
- Live Chat: m.me/TurboRaceGear
- Website: turboracegear.com
Our support team is available 24/7. Always include your order number when contacting us about an existing order.
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12. POLICY UPDATES
Turbo Racegear reserves the right to modify this policy at any time. Changes are effective immediately upon being published on turboracegear.com. Continued use of our website after any changes constitutes acceptance of the updated policy.
Last updated: May 2026
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By completing a purchase on turboracegear.com, you confirm that you have read, understood, and agreed to this Exchange, Return & Refund Policy in its entirety.
© 2026 Turbo Racegear. All Rights Reserved.
turboracegear.com | sales@turboracegear.com